Customer Service: You don’t have to be perfect. Just be on my team!

Posted By Mike Granek, MBA, CSEP on Aug 25, 2010

GUEST POST by Jenise Fryatt Imagine:  you’ve landed a new client during difficult economic times. Your first event with them sets up in 4 days, 2,000 miles away. You’ve paid the “Good Deal” (not their real name) trucking company 10 days in advance to pick up your gear on Sunday. It’s Saturday and Good Deal isn’t returning your calls. OH, IT GETS WORSE Finally Good Deal’s representative Mr....