I’m teaching a class right now on Customer Service, Sales and Relationship Building. A topic that came up was how to deal with racist, sexist, homophobic, and other prejudice comments made by clients. I would love to be able to say that these types of behaviours and comments have now been completely eradicated from the [Read More...]
GUEST POST by Jenise Fryatt Imagine: you’ve landed a new client during difficult economic times. Your first event with them sets up in 4 days, 2,000 miles away. You’ve paid the “Good Deal” (not their real name) trucking company 10 days in advance to pick up your gear on Sunday. It’s Saturday and Good Deal [Read More...]
Our family went camping up to Salmon Arm last week. We really had a great time, but as you may have read in my previous post, the drive up tested our strengths as parents. The night before, we stopped at a campground in Penticton and discovered that there was a problem with the water connector [Read More...]
I recently discovered a national company that has an internal policy that directs staff to not respond to customer complaints. This is a pretty big company that has locations all across Canada, and I was privileged enough to come across this information during a meeting with them. A little confused, I asked them to elaborate [Read More...]
After some encouragement from my Twitter followers over the last year, I have finally decided to make an attempt at creating my own blog! About a year ago, I met Lara McCulloch-Carter at an ISES Canada national board retreat where she introduced me to Twitter. It took me almost six months before I really understood [Read More...]
Tweets Mentioning Mike
