Comments for Michael Granek, CSEP

Comment on How Do You Deal With A Prejudice Customer? by Ghada

Ghada — Sat, 07 Jan 2012 08:50:42 +0000

I’m an Egyptian girl I’m working in famous telecommunication company and I’m talking to foreigners for almost a year and I’m receiving so many calls during the day from customer who’s not satisfied or angry about his bills but when it comes to this kind of customers to be honest with you i was facing difficulties to deal with them cause once they knew that I’m Egyptian they start to say that I would like to speak to someone from my same nationality or telling me that I’m rude however, I’m just telling the customer how much you want to make a payment today,but once i saw your article i was so pleased cause you made me think with different way so thank you.
BR,
Ghada

Comment on How Do You Deal With A Prejudice Customer? by MBL

MBL — Sun, 27 Nov 2011 15:05:56 +0000

I’m a hot headed person but I can keep my cool…indoors. Racism is just getting worst and worst nowadays. I would tune out what they’re saying. And keep asking them “What I didn’t hear you? Sorry my hearing is bad. What did you say?” I know for a fact people don’t like repeating themselves. Cracks me up big time to see their reactions. They would sigh and say never mind. I’ll play or mess with they’re minds in a subtle way. Enough to not get me into trouble. That’s what’s up. Keep it real.

Comment on Customer Complaint? Keep Your Mouth Shut!? by Bruce Williams

Bruce Williams — Thu, 10 Nov 2011 23:35:21 +0000

Hi Mike,

Great blog, and yes, it boggles the mind that there are companies that are still married to these arcane approaches to customer service. Move bizarre is the fact that the vast majority of companies subscribe to keeping the customer away from finding a resolution to their product woes. Frankly I find it almost criminal that the very people who they rely on to make cash (the consumers) are treated like pariahs.

Cheers,

Bruce

Comment on How Do You Deal With A Prejudice Customer? by NBRI

NBRI — Wed, 28 Sep 2011 18:50:59 +0000

Great article. I usually do decline service when people are inappropriate. I think in cases like this companies should stand behind their customer service employees.

Comment on Tech Stuff – You’re Not As Dumb As You Think! by Anthony J. DeMeglio

Anthony J. DeMeglio — Mon, 18 Apr 2011 18:26:40 +0000

I couldn’t agree more. Planners that understand a little more about the services we provide can communicate their needs a lot better and can reduce misunderstandings or incorrect equipment on job site. I’m always eager to explain what a widget is if the planner doesn’t understand what it is and how it is or isn’t beneficial to their event. Mike has a great class that can get you through the basics too.

Comment on Looking For #eventprofs Guest Bloggers! by Mike Granek, CSEP

Mike Granek, CSEP — Fri, 04 Mar 2011 19:21:45 +0000

Absolutely!! It would be a great contribution! I will send you an email with my contact details shortly.

Comment on Looking For #eventprofs Guest Bloggers! by Shawna McKinley

Shawna McKinley — Fri, 04 Mar 2011 17:09:02 +0000

If you’re interested in perspectives on sustainable events let me know. Would be honoured to contribute

Comment on Please Keep Walking. There’s Nothing To See Here! by Julie Cole

Julie Cole — Thu, 03 Mar 2011 18:35:55 +0000

Great post – love the tips!!

Comment on How Do You Deal With A Prejudice Customer? by Heidi Thorne

Heidi Thorne — Mon, 28 Feb 2011 22:51:05 +0000

Usually I just ignore it and move on to something else… like something that has to do with me selling something! And those kinds of comments never result in sales.

Comment on You Know You’re A Parent When… by Sam's Dad

Sam's Dad — Mon, 15 Nov 2010 18:40:28 +0000

Ha, ha, ha – great post with insights that only a “true” parent could appreciate. My mom and dad also understand how hard and challenging it can be to look after me too. From handling the #1 and #2 to the adjustments that have had to be made. You’re doing a great job and someday, your kids will be great people because you and your wife cared so much for them today.